Ordering From Us
Q. Why do I get redirected to Amazon.de?
A. You get redirected to Amazon.de because that is where we have our products for sale. We are listed with Amazon.de but your order is shipped out from our location. You can place your order and process your payment with Amazon.de, and the order will be fullfilled by us. This way we can offer you the best varieties of payment terms, as well as the security of a large business website.

Q. What is your return policy?
A. Our return policies are as described in our returns page.

Q. What countries does your online store serve?
A. We ship worldwide. For shipping rates outside of the EU please contact us.

Q. What payment types do you accept?
A. Please click here to read more about what types of payment Amazon.de accepts. Any order placed with our office directly by telephone, email or fax can only be processed by advance payment or by cash on delivery.

Q. What are your shipping options, policies, and prices?
A. To read about our shipping options, policies and prices please click here.

Q. What happens after I place my order?
A. After placing your order you will receive an e-mail confirmation.
For advance payment, the amount to be paid will be on the e-mail confirmation along with details where to wire the amount. Only after receipt of the money will we ship our your parcel.A second e-mail confirmation is sent when your order has been shipped with a UPS tracking code.
For COD payment, we will pack your items and ship them once the order is received. A second e-mail confirmation is sent when your order has been shipped with a UPS tracking code. When UPS will deliver your parcel to you, please be ready to pay the amount as given in the e-mail confirmation. UPS will collect the amount for us.

Q. Why am I not receiving any e-mail confirmations?
A. Please check your "spam" filter settings. Your junk mail and spam filter might be blocking our messages.

Q. How can I ask a question about ordering?
A. Please click here to find out how to contact our office.

Our Products
Q. User instructions?
A. We try to include one set of instructions with every watch. However if you cannot seem to find our instructions you can simply download them. At this point in time however, we only have instructions available in German. To see the list of instruction manuals available please click here.

Q. How do you measure dimensions?
A. Please click here to learn about dimensions-

Q. What is the "removable back patch"?
A. On some of our models with leather bands, we have a removeable back patch. This back patch can be simply removed by sliding the bottom band out. And with a spring bar tool, you can remove the top band with the buckle to slide of the entire patch. If you do not have a spring bar tool, or know how to use one, please do not attempt to remove the patch as you may damage the watch.

Q. What kind of steel do you use?
A. Sea Surfer watches uses only 316L solid stainless steel. Please click here to learn more about our steel.

Q. How do I know if my watch is water resist?
A. Sea Surfer watches states the type of water resistance of your watch on the back of the case. In the marking it will either note the ATM or Meters the watch is tested to DIN industry standards. The different levels of water resistance as expressed in meters are only descriptive. The ATM or meters stated refer to the depth at which a watch will keep out water, if both watch and the water do not move. These conditions, of course, are never met in the real world. In reality, the movement of the person's arm in the water increases the pressure on the watch dramatically; thefeore do not wear the watch to the depths indicated by the testing machines.
Please make sure that you know what water resistance your watch has so that you can treat your watch accordingly.To read more about water resistancy click here.

Q. How can I ask a question about your products?
A. Please click here to find out how to contact our office.

Our Company
Q. Who is Sea Surfer by Kronoberg?
A. Sea Surfer Solid Steel is a line of watches designed, manufacturerd and distributed by Kronoberg GmbH. This means that when you buy a Sea Surfer Solid Steel watch you are buying a product that has been designed to match your lifestyle and needs. You can tell if your Sea Surfer watch is from the Sea Surfer by Kronoberg line by looking at the back of the case. All the quality markings of the components will be listed there, along with our website address.

Q. Does Sea Surfer by Kronoberg have retail stores?
A. Sea Surfer by Kronoberg, is sold only through quality retail outlets, to find out where they are please contact us via email or by calling +49 (0) 2154 882 767.

Q. Can I be a model for Sea Surfer by Kronoberg?
A. At Sea Surfer we are always looking for a new face for our watches. If you think you have what it takes, simply send us a 5x10cm picture of yourself at your best,showing how you live the Sea Surfer life, by email to pweller@seasurfer.com.

Q. How can I ask a question about your company?
A. Please click here to find out how to contact our office.